Warranty Policy

We offer 2 years warranty on almost all products.

We make our products with utmost care and use only premium grade raw material. Though our products will last for many years but still in case you see any unexpected damage in our product you can get in touch to avail the 2 year limited warranty subject to the following conditions

 

• All you have to do is send the bag pictures with a note describing the issue and we will do it for you.
• Total repair would be free of cost. Only spares and parts will be charged if the repair demands replacement of any  parts. All you have to do is to drop the product to our repair center.
• Warranty covers any form of manufacturing defects or any form of defect on the leather, canvas, stitching, zipper used by us for 2 years from the date of purchase.
• Improper storage of Products leads to moisture formation which results in developing Fungus on the product. Such damage is not covered under warranty. We recommend to store products in dry environment with Silica Gel in case you wish not to use it for long time.
• Warranty does not cover neglect, staining, soiling, mishandling, misuse , exposure to water or the natural patina process of leather (Natural ageing of leather)
• Leather being a natural product has natural markings, grains, scratches, subtleties of color and texture created by dyes and finishing processes. Please allow/ expect some of these natural markings and subtleties with any leather items offered. Such markings shall not be considered as defects
• Belts are covered under warranty only for 6 months from the date of purchase
• Some leathers are prone to starches and color change when folded due to disruption in natural oils and waxes in the hide and which comes back to its original form when the waxes and oils settle back in a couple of hours. That is a feature of leather and leather is deliberately processed to develop this unique character. Please allow/ expect some of these natural markings and subtleties with any leather item offered. Such characteristics shall not be considered as defects.
• Items on sale and promotions are not covered under warranty.
• Hardware & fittings: The hardware used in bags and goods are made out of metal which might lose its shine/polish with usage. This usually happens over time due to weather conditions & rough usage and cannot be accounted as a defect. You need to protect the product from moisture exposure.
• We offer only the repair under the warranty. Product replacement is not available at the moment.
• Products will be repaired and sent back to customers as soon as possible if any product comes for repair and is under warranty. Customers will need to have the original bill of the product to avail any kind of warranty and write an email and send it to ask@handmadegreats.com along with pictures of original bill and clear pictures of damage on the bag and we will revert back as soon as possible.