Handmade Greats Refund policy
- If you need to return one of our products we will gladly exchange the product for any other product from our website for a single or group of products with same or higher value of original purchase amount. No refunds only exchange. (Exchange not applicable on products with personalisation, customisation, discounted products or products with gift codes or free gifts)
- Goods bought during an ongoing sale, discount, promotion or a free gift etc are not eligible for exchange or returns and are considered as final sales.
- To be eligible for an exchange please update within 15 days of receiving the parcel. Goods should be returned in new and unused condition and along with all tags and original packing and free from any kind go scratches, wear marks or dust.
- Please update within 2 hours of placing the order or before we ship in case you want to cancel your order via email.
- Free repairs & warranties for 2 years from the date of purchase. (Valid only on purchases made in India and on select items. Both side shipping is to be paid by the customer. Goods will only be eligible for repairs in case goods are not damaged due to water, moisture, storage for a long time in damp area or due to mishandling by the customer.)
- Goods should be in unused condition with all packing, and tags to be eligible for exchange. (It is at our discretion to reject a return if it seems in a used condition, scratched, spoiled or not fit for reselling.)
- Buyer will be responsible for all return shipping costs and shipping of new product you want to exchange it for.
- If product is damaged/ used or soiled it will not be possible for us to accept those products as returns and will be sent back to customer after receiving shipping cost for the same.
- In case of any manufacturing defect please reach out to us immediately and share pictures of the defect. We will replace the product (with same product and colour only) and will also pay for return shipping and shipping of the new product.
- Exchange is allowed only once. If a product is exchanged for some other product from the website then it will not be possible for us to exchange it again.
- All disputes subject to Ghaziabad Jurisdiction only.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Leather is a natural material and each hide varies in colour, softness, texture, marks etc hence we do not guarantee exactly same colour as there could be variation hide to hide and each lot in tanning process. This will not be considered as defect as it is the very characteristic of the product.